[vc_row full_width=”stretch_row” css=”.vc_custom_1449400331017{padding-top: 150px !important;padding-bottom: 100px !important;background-image: url(http://demo.xtemos.com/basel/wp-content/uploads/2015/06/faqs-page.jpg?id=21283) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_column_text basel_color_scheme=”light” css=”.vc_custom_1472463901303{margin-top: 50px !important;border-top-width: 50px !important;padding-top: 50px !important;}”]

AVIOUS FAQS

[/vc_column_text][vc_row_inner css=”.vc_custom_1449399886258{margin-bottom: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}”][vc_column_inner width=”1/3″][vc_column_text el_class=”color-white”] Tel: +44 (0) 1865-856-900
E-Mail: support@avious.co.uk[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_column_text css=”.vc_custom_1472460325783{margin-bottom: 35px !important;}”] 15 Station Field Industrial Estate,
Kidlington, Oxfordshire, OX5 1JD,
                       United Kingdom[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_column_text] Monday – Friday: 10am – 5pm
Saturday: Closed
                       Sunday: Closed[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1451149883930{margin-bottom: 50px !important;padding-top: 10px !important;padding-bottom: 40px !important;background-color: #f9f9f9 !important;}”][vc_column][vc_column_text]

FAQs. General Information

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I need a product urgently. How long will it take to deliver?

We have multiple shipping partners so we can tailor an order for your needs. Simply give us a call and we will weigh up the options for you. We can dispatch and send for next day delivery as late as 5:30pm in urgent cases.[/vc_column_text][vc_column_text]

Do you ship internationally?

We dispatch our goods to customers in North America, Europe. Middle East and Asia. We can send via courier to make sure the package gets to you save and sound.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]

My order has not been delivered in the given time frame?

Do not worry as we cover lost items. We will investigate any items on delivered with the courier and make sure the package gets too you. Simply give us a call or email us with your details.[/vc_column_text][vc_column_text]

How can I track my order?

We will email you as soon as you made an order to confirm we have recieved your details. We will send a dispatch email to confirm we have sent the item.

If you have purchased a shipping option with tracking, then we will email tracking details of your order to you along with your dispatch confirmation. If you are a registered customer you can also find these details by logging into your account and viewing your order history.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1451149853822{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_column width=”7/12″ css=”.vc_custom_1434813322976{padding-right: 50px !important;}”][vc_tabs interval=”0″][vc_tab title=”Sales” tab_id=”53d27ee9-552d-0″][vc_toggle title=”Can I upgrade my delivery service once the order has been dispatched?” style=”arrow” color=”grey” open=”true” el_id=”1434812500434-4c69bb45-6aab”]Unfortunately once an order has been dispatched you can’t change the delivery service that you originally chose.[/vc_toggle][vc_toggle title=”What if I no longer require the order?” style=”arrow” color=”grey” el_id=”1472460276198-5457b27f-f3fe”]Have a look at our online returns policy to find out more.[/vc_toggle][vc_toggle title=”I need a product urgently. How long will it take to deliver?” style=”arrow” color=”grey” el_id=”1472460276266-75b279c1-adf8″]

We have multiple shipping partners so we can tailor an order for your needs. Simply give us a call and we will weigh up the options for you. We can dispatch and send for next day delivery as late as 5:30pm in urgent cases.

[/vc_toggle][vc_toggle title=”Do you ship internationally?” style=”arrow” color=”grey” el_id=”1472460276334-f4dc0890-4624″]

We dispatch our goods to customers in North America, Europe. Middle East and Asia. We can send via courier to make sure the package gets to you save and sound.

[/vc_toggle][vc_toggle title=”My order has not been delivered in the given time frame?” style=”arrow” color=”grey” el_id=”1434812676973-869e4c06-739d”]

Do not worry as we cover lost items. We will investigate any items on delivered with the courier and make sure the package gets too you. Simply give us a call or email us with your details.

[/vc_toggle][vc_toggle title=”How can I track my order?” style=”arrow” color=”grey” el_id=”1434812654630-1c73b021-bc01″]We will email you as soon as you made an order to confirm we have recieved your details. We will send a dispatch email to confirm we have sent the item.

If you have purchased a shipping option with tracking, then we will email tracking details of your order to you along with your dispatch confirmation. If you are a registered customer you can also find these details by logging into your account and viewing your order history.[/vc_toggle][vc_toggle title=”How do I return an item? ” style=”arrow” color=”grey” el_id=”1472550873309-84801e19-8539″]

If you are buying something from us and you are not happy, don’t worry we are here to help you out. If you want replacement or refund, we will provide you fastest and easy “Return Policy”. Please find these details HERE

[/vc_toggle][/vc_tab][vc_tab title=”Terms and Conditions” tab_id=”1434812694167-2-7″][vc_toggle title=”Definitions” style=”arrow” color=”grey” el_id=”1434812694689-279629f1-f672″]

Welcome to the Avious Ltd website and all the information, services and products that are provided through it. The website is located at www.avious.co.uk but its location may vary from time to time.

In these Terms and Conditions, ‘we’ and ‘us’ means Avious (also known as ‘The Company”), registered at 15 Station Field Industrial Estate, Kidlington, Oxfordshire OX51 JD. ‘You” and ‘your’, (also known as ‘the customer’) means any natural or legal person who uses the site and each entity on whose behalf they act.

By using the Website, you signify your acceptance of the Terms and Conditions (also known as ‘The Terms’) in consideration of which Avious provides you with access. From time to time Avious may modify the Terms and Conditions. Accordingly, please continue to review the Terms and Conditions whenever accessing or using website. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed. At any time you do not wish to accept the Terms, you may not use the Website.

The following Terms and Conditions govern all transactions made between you, the customer and the company except as otherwise specifically agreed in writing buy director of the Company.

[/vc_toggle][vc_toggle title=”Access to the Website and Content” style=”arrow” color=”grey” el_id=”1472460276656-4084ddc8-02f2″]

We will endeavor to allow uninterrupted access to the Website, but such access may be suspended, restricted or terminated at any time.

There may be links that will redirect to another website or that allow you access this Website from third party sites. Linked third party sites are not under the control of Avious. Avious is not responsible for the contents of any such linked site or any links contained in such linked site.

[/vc_toggle][vc_toggle title=”Intellectual Property” style=”arrow” color=”grey” el_id=”1472460276722-08910856-135c”]

We will endeavor to allow uninterrupted access to the Website, but such access may be suspended, restricted or terminated at any time.

There may be links that will redirect to another website or that allow you access this Website from third party sites. Linked third party sites are not under the control of Avious and Avious is not responsible for the contents of any such linked site or any links contained in such linked site.

[/vc_toggle][vc_toggle title=”Products and Services on website” style=”arrow” color=”grey” el_id=”1434812695225-e62bbed3-effc”]

The Website features Products that have been carefully selected for sale on Website. All items shown ‘in stock’ are in fact in warehouse and are ready to be shipped.

All purchases on this Website are covered by our 30 day Satisfaction guarantee policy. This guarantees a full refund for unopened goods in original packaging. To return goods, please refer to our Return Policy.

All orders placed before 4 p.m. on Monday to Friday, excluding public holidays, are dispatched on the same day. Orders placed after 4 p.m. will be scheduled for dispatch next business day.

We reserve the right to change the details, specifications and prices for any products or services shown on this Website. This change may be done at any time and without a notice.

The Company shall provide the distribution services in accordance with these Terms and Conditions.

The Customer’s order must be complete and accurate and must specify: (a) the precise item(s) ordered; (b) the number of items ordered; (c) price for each item ordered; (d) price for each item and all the discounts if any; (e) delivery method.

[/vc_toggle][vc_toggle title=”Order Cancelation” style=”arrow” color=”grey” el_id=”1472460276860-bd94666e-baff”]

The Website features Products that have been carefully selected for sale on Website. All items shown ‘in stock’ are in fact in warehouse and are ready to be shipped.

All purchases on this Website are covered by our 30 day Satisfaction guarantee policy. This guarantees a full refund for unopened goods in original packaging. To return goods, please refer to our Return Policy.

All orders placed before 4 p.m. on Monday to Friday, excluding public holidays, are dispatched on the same day. Orders placed after 4 p.m. will be scheduled for dispatch next business day.

We reserve the right to change the details, specifications and prices for any products or services shown on this Website. This change may be done at any time and without a notice.

The Company shall provide the distribution services in accordance with these Terms and Conditions.

The Customer’s order must be complete and accurate and must specify: (a) the precise item(s) ordered; (b) the number of items ordered; (c) price for each item ordered; (d) price for each item and all the discounts if any; (e) delivery method.

[/vc_toggle][vc_toggle title=”Age Restrictions” style=”arrow” color=”grey” el_id=”1472480649003-c26ea96b-c618″]We cannot sell any of our products to persons under age of 18. To order goods o this website you must be 18 years of age or older.[/vc_toggle][vc_toggle title=”Payment Methods” style=”arrow” color=”grey” el_id=”1472547339036-41ff4a5e-09b8″]We accept following methods of payment: master and Visa credit Cards, PayPal, American Express, Maestro, Delta, Solo or Electron debit cards.

When prompted you need to complete details of your payment at the checkout section of this Website.

You must confirm that the card or PayPal account used is yours.

We reserve the right to undertake any searches with credit reference agencies for the purpose of verifying your identity and the Personal Information You submit.[/vc_toggle][vc_toggle title=”General Indemnity” style=”arrow” color=”grey” el_id=”1472480648376-9eb51fe1-a071″]You agree to indemnify fully, defend, and hold harmless Morris & Green Ltd from any and against all claims, liability, damages, losses, cost and expenses, including but not limited to legal fees arising out of any breach of this conditions by You or any other liability arising out of your use of this Website or out of the Website by any person using your account number and/or password.[/vc_toggle][vc_toggle title=”Company Liability” style=”arrow” color=”grey” el_id=”1472480647785-67faa2e0-3309″]

In no event will Avious be liable to you or any third party for any direct, special, indirect, consequential or incidental damages. We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of opportunity, loss of anticipated savings, loss of data or any other economic losses whatsoever suffered or incurred by You arising out of the subject of these Terms and Conditions.

This Conditions do not limit our liability in respect of fraud and of personal injury or death to the extent it results from Avious negligence. Nothing herein shell affect you statutory rights.

[/vc_toggle][vc_toggle title=”Entire Agreement” style=”arrow” color=”grey” el_id=”1472480647118-6d5651b6-cd6f”]This Terms and Conditions are the entire agreement between You and The Company in respect of its subject matter and supersedes any previous agreements relating to such matter.[/vc_toggle][vc_toggle title=”Governing Law” style=”arrow” color=”grey” el_id=”1472480646181-e7725687-d803″]The Terms and Conditions are governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.[/vc_toggle][vc_toggle title=”Third Party Rights” style=”arrow” color=”grey” el_id=”1472480808312-ba70dbd1-fd17″]Nothing in this terms is intended to confer on any third party, any benefit or any right to enforce any provision of this Agreement entered into connection with it.[/vc_toggle][vc_toggle title=”Support” style=”arrow” color=”grey” el_id=”1472547425977-d1b395e1-4813″]For any queries email support@avious.co.uk[/vc_toggle][/vc_tab][vc_tab title=”Privacy Policy” tab_id=”1434812717511-2-6″][vc_toggle title=”What we collect” style=”arrow” color=”grey” el_id=”1434812718938-dc7476ad-88fc”]Name and Job title

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers[/vc_toggle][vc_toggle title=”What we do with the information we gather” style=”arrow” color=”grey” el_id=”1472460277086-44989ae5-dd13″]We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests[/vc_toggle][vc_toggle title=”Security” style=”arrow” color=”grey” el_id=”1434812718348-9e8e0d41-a38d”]We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

[/vc_toggle][vc_toggle title=”How we use cookies” style=”arrow” color=”grey” el_id=”1472460277206-c16e5312-9499″]

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

[/vc_toggle][vc_toggle title=”Links to other websites” style=”arrow” color=”grey” el_id=”1434812718069-7df10eef-e758″]Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.[/vc_toggle][vc_toggle title=”Controlling your personal information” style=”arrow” color=”grey” el_id=”1472481602081-6b1831bd-565f”]You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at dataprotection@avious.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Avious, 15 Stationfield Industrial Estate, Kidlington, OX5 1JD, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Ask a Question

If you cannot find the answers to your questions on this page then please message us with your questions.

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847 ITEMS FOR SALE
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874154 HAPPY CUSTOMERS
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12 YEAR OF BUSINESS
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5153 ANSWERED QUESTIONS
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